Last updated: October 2026
These terms cover your use of the Sano website and booking flow at sanosf.com, and the cleaning services we provide. By submitting a booking request, you agree to the terms below. If anything here is unclear, reach out to us at hello@sanosf.com before booking.
Submitting the booking form on our site is a request for service, not a confirmed appointment. Our team reviews your preferred schedule and assigns a cleaning professional, usually within 24 hours. You'll receive a confirmation once a cleaner has been assigned. If we're unable to find a time that works for both of us, we'll let you know and no charge will occur.
We currently quote every booking individually based on the property details and scope you provide when you submit a request. After you submit your booking, our team will follow up with a personalized quote, usually within 24 hours, before any commitment is made. There are no hidden fees added after the fact.
Our quotes are based on the property details and condition you provide when booking. If your home turns out to be substantially different from what was described, or is dirtier and requires more time than the booked cleaning covers, we'll let you know before doing any extra work. You can choose to have us continue with the originally scheduled cleaning within the booked timeframe, or add additional cleaning time at an extra cost, which we'll quote you on the spot. We won't add time or charges without your approval.
We don't collect any payment information when you submit a booking request. Once your appointment is confirmed and a cleaner has been assigned, we'll follow up separately to collect payment for the visit.
You can cancel or reschedule at no cost up to 10 hours before your scheduled cleaning. Just reply to your confirmation email or text or call us.
If you cancel less than 10 hours before your scheduled cleaning, you'll be charged 50% of the price of that cleaning. If you saved a card on file when you confirmed your booking, the late cancellation fee is charged to that card.
Every clean comes with a 24-hour re-clean guarantee: if something was missed or isn't up to standard, let us know within 24 hours of your appointment and we'll send someone back to make it right at no additional charge.
We currently serve San Francisco, Oakland, and the surrounding Bay Area. If your address isn't in our current service area, we're not able to accept a booking for it yet.
As with any in-home service, we ask that valuables and fragile items be secured or pointed out ahead of time. Sano's liability for any claim related to our services is limited to the amount paid for the specific service in question.
We may update these terms from time to time as our services evolve. The version posted here is always the current one.
Questions about these terms? Reach us at hello@sanosf.com or +1 (510) 616-4871.